Michelle is an amazing force in harnessing the collective wisdom of people, online and face to face. I have been a participant at events she facilitated, and a customer when she designed and facilitated for me. I especially appreciate her ability to anticipate how individual activities will unfold. Frequently, her design work involved being a sounding board for me where further distilling and sharpening of objectives for an event were needed. As a facilitator, she makes everyone feel heard and her competence allows me to focus on the learning process rather than worry about details. Working with Michelle produces excellent outcomes and outputs.